Refund & Cancellation Policy

1. Scope of This Policy

This policy applies to payments, if any, made to VakeelEdge for platform-related services, consultations, documentation support, or other services specifically communicated to you before payment.

An initial enquiry through the website, call, WhatsApp, or email does not require payment unless a fee is clearly communicated to you and you choose to proceed.

Where a legal professional provides services independently, their fees, cancellation terms, and refund policy may apply separately. VakeelEdge will communicate the relevant payment arrangement before you make a payment.

2. Payment Before Proceeding

Before requesting payment, VakeelEdge or the relevant legal professional will communicate, as applicable:

• The nature and scope of the service
• The applicable fee or estimated fee
• Whether the payment is for a consultation, documentation, platform-related support, or another service
• Any important cancellation or refund terms
• Any additional charges that may arise only with your approval

Please review the payment details carefully before completing a transaction. A payment does not guarantee a particular legal outcome, filing, document, approval, settlement, or timeline.

3. Cancellation Requests

If you wish to cancel a paid service, please inform us as soon as possible through:

Email: [Insert Support Email]
Phone/WhatsApp: [Insert Phone Number]

Your cancellation request should include your name, registered mobile number, payment reference or transaction ID, date of payment, and a brief reason for cancellation.

Cancellation requests will be reviewed based on whether the service has been scheduled, assigned, started, or completed.

4. Cancellation Before a Service Begins

If you cancel before a consultation, documentation task, or other paid service has been scheduled or started, VakeelEdge will review your request for a refund.

Where a payment was made for a service that has not begun, and no work, allocation, or third-party cost has been incurred, a refund may be processed after verification, subject to any clearly disclosed administrative or payment-processing charges.

If a legal professional or third-party provider has already been assigned or a specific appointment has been reserved, their applicable cancellation terms may be considered while reviewing the request.

5. Cancellation After a Service Begins

Legal-assistance services may involve time spent understanding the matter, reviewing information or documents, coordinating communication, preparing drafts, scheduling consultations, or connecting you with relevant legal professionals.

Once a paid service has started, been substantially performed, or been completed, the payment may be non-refundable to the extent permitted by applicable law. This is because professional time, work, and related resources may already have been used for your matter.

However, VakeelEdge will review a genuine refund request where a paid service was not provided as communicated, was cancelled from our side, or where a refund is otherwise required under applicable law.

6. Consultation Fees

A consultation fee, where applicable, relates to reserving time and receiving legal assistance or a consultation from the relevant professional.

If you cancel before the scheduled consultation and within the cancellation period communicated at the time of booking, your request may be considered for a refund or rescheduling.

A consultation fee may not be refundable if the consultation has taken place, the professional has already reviewed your shared information, you do not attend the scheduled consultation without prior notice, or the cancellation is made after the disclosed cancellation period.

7. Documentation, Drafting, and Filing-Related Services

Payments for documentation, drafting, application preparation, notice preparation, filing support, or similar work may include time spent reviewing facts, checking documents, communicating with you, and preparing the required work.

Once such work has started, a full refund may not be available. If the service has only partly started, VakeelEdge may consider a partial refund after deducting charges for work already completed, third-party expenses, payment-processing charges, or any non-refundable amount clearly communicated before payment.

Government fees, stamp duty, courier charges, filing charges, notary charges, or other third-party expenses may be subject to the relevant authority's or provider's own rules and may not be refundable.

8. Failed, Duplicate, or Unauthorised Payments

If your payment fails but money is debited from your account, please contact your bank or payment provider first. In many cases, failed transactions are automatically reversed by the bank or payment gateway.

If you believe that you were charged twice for the same transaction, please contact VakeelEdge with the relevant payment details. After verification, any confirmed duplicate payment will be processed for a refund.

If you believe that a payment was made without your authorisation, notify your bank, payment provider, and VakeelEdge promptly. We may request information reasonably required to investigate the concern.

9. Refund Method and Processing Time

Approved refunds will generally be credited to the original payment method used for the transaction, unless another method is required or permitted by applicable law.

Refunds are normally initiated within [Insert Number] business days after approval. The time taken for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment method.

Any payment-processing charge, bank charge, or third-party charge that is non-refundable may be deducted only where this was clearly communicated or is permitted by applicable law.

10. When a Refund May Not Be Available

A refund may not be available where:

• The consultation, legal assistance service, or paid work has already been provided
• Documentation, drafting, review, coordination, or other work has already begun
• The user does not attend a scheduled consultation without prior notice
• The request relates to third-party, government, filing, stamp duty, courier, or similar charges that cannot be recovered
• Incorrect, incomplete, misleading, or unauthorised information has been provided by the user
• The user requests cancellation after the relevant service has been completed
• A refund is excluded under terms clearly communicated and accepted before payment, subject to applicable law

11. Rescheduling

If you are unable to attend a scheduled consultation or meeting, please inform us as early as possible. VakeelEdge may consider a rescheduling request based on the availability of the relevant legal professional and the terms communicated at the time of booking.

Rescheduling is not guaranteed and may not be available where the appointment has already been missed or where work has already started.

12. Refund Request Review

Each refund request is reviewed on its individual facts, including the service booked, the payment made, the stage of work, communication records, and any third-party costs already incurred.

Nothing in this policy limits any refund or consumer right that cannot be excluded under applicable law.

13. Changes to This Policy

VakeelEdge may update this Refund & Cancellation Policy from time to time to reflect changes in its services, payment practices, or applicable legal requirements.

The updated policy will be posted on this page with a revised "Last Updated" date.

14. Contact Us

For cancellation requests, refund questions, or payment-related concerns, please contact:

Support / Refund Team: [Insert Name or Team]
Email: [Insert Support Email]
Phone/WhatsApp: [Insert Phone Number]

15. Important Disclaimer

VakeelEdge is an online legal-assistance platform. Any legal advice, representation, or professional service, where applicable, is provided under separately agreed terms with the relevant legal professional.

A payment for consultation or legal assistance does not guarantee a particular legal result, document, filing, approval, settlement, or timeline.